ProtoLab service terms
This page summarizes the main service, account, subscription, and operational terms that apply when using ProtoLab.
Coverage
ProtoLab service
These terms apply to the ProtoLab product experience, subscription access, and operational support paths.
Product model
Subscription software
Feature depth and access levels vary by plan and by the operational state of the platform.
Support
support@protolab.ai
Questions about terms, billing, or access can be raised through the ProtoLab support inbox.
Service
Service purpose
ProtoLab provides sports intelligence workflows built around fixtures, live context, and review tooling. The product is informational software and not a guarantee of any sporting or commercial outcome.
- The service is designed for analysis and operational visibility
- Feature scope can change as plans and platform capabilities evolve
Account
Account responsibility
Users are responsible for the accuracy of their account information and for safeguarding access to the workspace. ProtoLab may limit access if misuse or operational risk is detected.
- Keep your access credentials secure
- Do not use the product in ways that disrupt the service for others
Subscription
Subscription access
Paid features depend on the currently effective plan and the latest verified billing state. Access can change after successful payment, cancellation, expiration, or operational reconciliation.
- Plan features differ across FREE, PRO, and VIP access
- Visible access updates may follow payment reconciliation with a short delay
Operations
Operational changes
ProtoLab may update, pause, or retire features when needed for maintenance, reliability, security, or product evolution. Material changes may be reflected through product notices or updated policy pages.
- Features may change as integrations and models evolve
- Operational or security work can temporarily affect service availability
Liability
Liability scope
ProtoLab provides analytical software, not guaranteed outcomes. Users remain responsible for how they interpret and act on the information shown in the workspace.
- Use the platform as decision support, not as a guaranteed result engine
- Final decisions remain with the user
고객지원
Need clarification on the terms?
Send your question to ProtoLab support if you need help interpreting the service scope, subscription behavior, or an operational policy detail.
support@protolab.ai