ProtoLab privacy guidance
This page explains the kinds of data ProtoLab uses to operate the product, why that data is needed, and how users can request help with access or handling questions.
Collection scope
Minimum required data
ProtoLab only uses account, billing, and product activity data needed to operate the service.
Primary use
Operations and support
Data supports account access, subscription state, service quality, and operational troubleshooting.
Support contact
support@protolab.ai
Data-access or correction requests can be sent to the ProtoLab support inbox.
Collection
What we collect
ProtoLab stores the minimum account and product data required to authenticate users, reconcile subscription access, and operate fixture-centered workflows.
- Account identity and login-related data
- Subscription, billing, and reconciliation state
- Operational usage data such as sync logs, notifications, and support history
Usage
Why we use it
Collected data is used to keep the service available, deliver the right plan access, respond to support requests, and investigate issues affecting the product.
- Account access and service delivery
- Payment and subscription verification
- Operational monitoring and troubleshooting
Retention
Retention and deletion
Data is retained only for as long as it is needed to operate ProtoLab or satisfy legal and security obligations. When the purpose ends, the data is removed or reduced according to internal handling rules.
- Retention is limited to the operational purpose whenever possible
- Billing or legal records may be kept longer if required
Requests
Your requests
Users can contact ProtoLab support for questions about access, correction, deletion, or policy handling. We may ask for enough information to verify the request safely.
- Support inbox: support@protolab.ai
- Include the relevant account or billing reference when possible
고객지원
Need help with a privacy request?
Use the ProtoLab support inbox for data-access, correction, deletion, or handling questions. We will review the request with the information needed to verify it safely.
support@protolab.ai