ProtoLab operator and support details
This page summarizes the operator context, billing model, and support path for ProtoLab so users can quickly verify who runs the service and how plan issues are handled.
Operator
ProtoLab
ProtoLab is the product workspace for fixture-centered sports intelligence and review flows.
Billing
Subscription SaaS
Billing status is reconciled into the app after payment verification and subscription updates.
Support
support@protolab.ai
Product, billing, and policy questions are handled through the shared support inbox.
Business details
Operator and contact information
- Service
- ProtoLab
- Category
- AI Sports Intelligence Platform
- Support email
- support@protolab.ai
- Status
- Active product operations
- Coverage
- Football, baseball, and synced market data
- Workspace
- Fixture-centered analytics and review tooling
Service
Service scope
ProtoLab provides live match intelligence, fixture detail workflows, subscription access, and synced review tooling for sports operations.
- Fixture-centered navigation and analysis
- Live score, odds, and result visibility
- Operational logging for sync and review workflows
Billing
Billing operations
Plan access is derived from the latest verified billing state. Short delays can happen while payment or webhook reconciliation is still in progress.
- Paid plans are billed as a recurring software subscription.
- Billing confirmation and reconciliation can take a short time to appear in the workspace.
- Plan access is activated from the latest verified billing and subscription status.
Support
Support handling
If you need help with access, reconciliation, or policy questions, contact ProtoLab support and include the relevant account or payment reference when possible.
- Primary inbox: support@protolab.ai
- Email is the fastest support channel for billing issues
- Operational notices may be reflected in the app after support review
Notice
Policy notice
ProtoLab policies, service notices, and support guidance may be updated as the product evolves.
- Policy wording may change as the product evolves
- The latest published page is the current reference
고객지원
Need billing or policy help?
Use the ProtoLab support inbox for questions about subscriptions, payment reconciliation, policy interpretation, or account-related operational issues.
support@protolab.ai