ProtoLab cancellation and refund guidance
This page outlines how ProtoLab reviews cancellation and refund requests, including the product and billing context that can affect the final outcome.
Cancellation
Account or support request
Plan cancellation can be handled through the product workflow or the ProtoLab support channel.
Refund review
Usage-aware
Refund handling depends on payment state, access history, and the current subscription context.
Support
support@protolab.ai
Billing questions are reviewed through the shared ProtoLab support inbox.
Cancellation
Cancellation flow
Subscription cancellation requests stop future plan renewal where applicable, but the exact timing of visible access changes can depend on the latest billing and reconciliation state.
- Cancellation can be requested through account support paths
- Visible plan changes may trail billing reconciliation by a short time
Refund review
Refund review
Refund requests are evaluated against the payment result, subscription state, and actual product usage. ProtoLab does not promise an automatic refund in every case.
- Payment verification state matters
- Subscription activation and usage history matter
- Applicable rules and provider constraints may also apply
Billing
Billing delays
If plan access looks delayed after payment, it is often caused by reconciliation lag rather than a final billing failure. Support can confirm the current state before you retry checkout.
- Check your latest billing reference before opening a support request
- Primary support inbox: support@protolab.ai
Support
Support requests
For cancellation or refund questions, include the relevant account and payment details so ProtoLab can review the request quickly and safely.
- Include the merchant or billing reference when possible
- Email is the primary support path for billing issues
고객지원
Need a cancellation or refund review?
Contact ProtoLab support with the relevant payment or account reference. We will review the request against the latest billing and subscription state before advising next steps.
support@protolab.ai